We are committed to:
Respond to our clients problems regarding our products and services.
Provide efficient and effective services in handling customer's complaints.
Strengthen business relationship and provide better services and support to customers
Committed to ensuring the transparency of our products and services at all times
Ensure to the best of our ability, that any and all representations, statements and assurances which are made or provided by us with regards to our products and services are at all times accurate and true.
We welcome and encourage you to raise any inquiries, feedback and comments, suggestions, concerns or complaints in respect of our products or services, which we, on our part, shall use our best efforts to promptly attend to and where needed, to render the necessary action in respect of the same.
1. Enquiry via phone
To answer calls within 3 rings.
1st Call Resolution for enquiry that does not require follow-up.
Resolution within 1-3 days for enquiry that requires follow-up.
2. Enquiry via email, letter and fax
An automated response to acknowledge receipt will be sent to sender upon receipt of the email.
To respond within 3 working days from date of receipt for non-complex enquiry.
3. Enquiry via SMS
An automated response to acknowledge receipt will be sent to sender upon receipt of the SMS.
To respond via phone within 3 working days from date of receipt
If the sender could not be reached by phone within 2 working days, response will be provided via SMS immediately.